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How to Return or Exchange a Purchase?
We are committed to providing our customers with the best product possible. In our efforts to do so, we want to sell you shirts that sell best for you. To help better your sales we provide an exchange program that enables you to exchange slow selling designs to be replaced with better selling designs. We will exchange any re-saleable shirts for credit with the following exceptions: Shirts must be in our current catalog, undamaged, and in their original condition. Additionally, the shirts must have been available for sale a minimum of 60 days before being returned. For box program returns all tee shirts must be removed from their gift boxes and returned loose. Box program returns will be credited at the loose shirt price, or $1.50 less than the price paid. The $1.50 is the cost of a service and will not be refunded. We cannot accept returns of namedropped shirts. We will not credit back credit cards or issue refund checks. Any credit given will be put on account for use on future orders. Please be sure to note on the future order to apply the credit, as this will not automatically be done. Net customers will need to deduct the credit from their future payments. Please contact our customer service department to discuss your return options. No return will be accepted without a return authorization number provided by your customer service representative.
Please contact customer service for more information on returning an item. sales@themountain.com or call 1(800) 545-9684
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